I am Sitting here waiting for wrist braces. Hopefully we will not need anything they offer again as the customers do not seem needed there. They were much friendlier and quicker to serve customers when she got her breast pump for her previous pregnancy 4 years ago at their location on north eagle road. This did not settle well with my wife and she (trying to remain friendly) kindly told the lady No and that her husband was out there with them, who had also been waiting for and hour and forty minutes.Its unfortunate that customer service is seemingly not important at Norco. The gal had the nerve to ask her if the newborn twins were out in the car waiting for her ALONE. My wife mentioned she had just had a c-section for twins who were out waiting in the car and it was hard to wait so long. As she finally was being helped the lady clerk complained to her continually about being the only one working left to help everyone. (Said clerk didnt care to open her computer to follow the order in which people arrived). After patiently waiting 1hr 40 minutes, she was finally waited on, even after the clerk helped people in front of her. Needing the pump, yet sore from operation, she decided to wait thinking it couldnt possibly take very long and needing it for the weekend. Upon showing up 30mins before closing (they close at 12 on Saturdays) there was a line of 10 people. Just after getting out of the hospital, recovering from her C section, we went to Norco to get her prescribed breast pump. I have been utterly miserable for weeks because if their poor service and complete ineptitude. I guess that was a waste of time.It would be better to do business with anyone else. Whats more frustrating is that I spent almost an hour on the phone talking specifics about what I needed. Ive tried to make them work but they are quite possibly the worst Ostomy bags ever created. They sent a truck late Friday night with the bags they forget. When I arrived home, I realized they had given me all kinds of accessories but no actual Ostomy bags. The next day they called and said my order was ready. I can accept that, same day service may have been too much to ask. I was warned to stay away from them by nurses, doctors, and family members in the health field.So I got my prescription for the supplies sent on a Thursday morning, hoping they would be ready to pick up that day. Norco is really one of the only games in town. I finally decided to start ordering my Ostomy supplies through a supply company instead of buying them online and paying for them out of pocket. should be not only towards customers, but as a representative of Norco. He, in my opinion, is the perfect example of how a customer service rep. Not only was he professional, but also friendly with a great sense of humor (which seems to be in short supply these days). that helped me after I received some incorrect equipment. is a wonderful and compassionate customer service rep. She was also very friendly, and did not spend any unnecessary time helping me find the perfect equipment. She not only knows the C-PAP supplies, but was very quick to find what I needed after listening to what I was having trouble with. If you need help with anything C-PAP related, Susan, in my opinion, is the best person for that help. took the time to find me the perfect C-PAP equipment and was fast! She was beyond polite, professional and I was throughly impressed. They exemplify what i believe are outstanding qualities of representatives for Norco.Susan M. Lori Hillner posted this review under my husbands email.Susan M & Samuel E.
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